Questions? Thoughts? Let's talk.
Whether you're sorting through software options or need clarity on how our tools fit your workflow—we're here. No scripts, no bots. Just real conversations with people who actually know this stuff.
Tell us what's on your mind
Fill this out and someone from our team will get back within 24 hours. Sometimes sooner if we're already at our desks.
Direct lines
Email works best: support@Zefraelelyra.sbs
Or call if that's easier: +61 2 6286 3819
We're based in Dubbo, so Australian business hours apply.
Where to find us
212 Darling St, Dubbo NSW 2830
Not a retail space—but if you're in the area and want to visit, give us a heads-up first and we'll sort something out.
Response timing
Most inquiries get answered same-day if you reach out before 2pm AEST. Technical stuff might take a bit longer if we need to dig into your specific setup—but we'll let you know.
Behind the inbox
You're not sending messages into a void. Our support team includes the developers who built the tools and analysts who use them daily. That means when you ask a question, you're getting answers from people who genuinely understand both the technical side and practical application.
We built Zefraelelyra because we were frustrated with clunky financial software that didn't talk to us like humans. So we're not about to turn around and do the same thing with customer support.
- Product questions get routed to people who designed those features
- Integration issues? Straight to our technical team
- Billing or account stuff? Someone who can actually fix it immediately
